Web design industry jargon glossary and resources — Smashing Magazine
20 Facebook tips you might not know — Hongkiat
AudioBoo is new talk of the net — The Guardian
11 striking findings from an eye tracking study — Problogger
Using Google Earth to visualise the toll of war — Google Lat Long Blog
50 excellent circular logos — Web Designer [...]

One of the beauties of being alive in the Information Age is the way technology can transform the way we do business & live our lives.
As companies embracing Web 2.0 technology can prove, it is incredibly easy to empower staff with the freedom to work from anywhere – and be more productive!  We’ve been testing it & getting great [...]

Communication is the key with so many aspects of business. Setting up a Customer Relationship Management (CRM) tool and sales process is no different.
The steps and cut off points in your sales process need to be clearly defined for 4 reasons:

so that your staff can understand what is required
to [...]

How to improve your branding with your content — Smashing Magazine
Optimising conversion rates – it’s all about usability — Smashing Magazine
Non-profit website design: examples and best practices — Smashing Magazine
Complete beginners guide to information architecture — UX Booth
Visual hierarchy in web design — Theme Forest
Twitter surges past Digg, LinkedIn and NYtimes.com with 32 million global [...]

Even starting this article, I see a distinct theme coming through all of my suggestions concerning CRM.
Definition.
Without understanding your desired outcome, no technology will ever deliver the information you need to run your business.
Once you have your sales process defined, then you need to find out what information you want to report on. This might [...]

I recently discovered this amusing letter on a few forums, blogs and websites. The original author is unknown.
Dear Mr Architect,
Please design and build me a house. I am not quite sure of what I need, so you should use your discretion. My house should have somewhere between two and forty-five bedrooms. Just make sure the [...]

The true story of implementing an Enterprise Resource Planning and Customer Relationship Management tool in a web design business and 7 steps to reduce the agony.
“It can do anything!”
“What was your question? Oh yep – definitely can do that, no problem.”
“I’ve been through your list – all achievable. Have I shown you [...]

A free company listing on Google Maps can be a great way to fast track your business to the first page of Google.

Just as you used to let your fingers do the walking with Yellow Pages in the years B.G. (before Google), most people these days go directly to the ubiquitous search bar & type [...]