Vision

• Listening Labs - One-on-one sessions (six sessions of one hour each.) After these discussions, we observe how customers navigate your existing website.
• Expert Consultation - Your project will be discussed with up to four digital experts who will share their insight and experiences.

Discovery

• Customer Survey - An online survey with up to 20 customers to discover why they use your company and your website.
• Front Line Staff Surveys - An online survey with up to 10 front line staff members to discover the common things customers want to know.
• Card Sorting - Four live sessions: in groups of three, your customers will sort information about your company into categories to help us better understand their ideas about you.
• User Testing - Recorded sessions of three users navigating your current website and performing specific tasks.  Mouse movement and audio feedback are recorded for you to view. This process helps us improve your website's usability.
• Competitor Review - A review of up to three companies' websites in similar sectors, both locally and internationally. We review usability, features, content and 'look and feel'.
• Analytics Review - An examination of how your existing website is performing in terms of web traffic, popular content and where visitors are coming from.?

Website Blueprint Workshop

This is half day workshop (4 hours) with a three web strategy advisors from Bluewire Media as well as the decision maker and stakeholders from your company, and ideally a target customer.

It includes the 3 hour web strategy workshop, followed by a website blueprint session.

Ideally the Bluewire Media project team can work on-site with you for the rest of the day as they produce the deliverables. This ensures a smoother, faster and better result for you.

Money Back Guarantee

With Bluewire's 110% money back guarantee, you get the peace of mind knowing that you can change your mind, no questions asked, any time up until the end of the brainstorming workshop and you'll get 110% of your money back.