A day in the life of a Bluewire Media developer

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When people ask me what I do I normally say “I work at a web design company.” Sometimes that’s enough, but the more curious of people ask “but what do you do there?” I thought writing a post about it would help me formulate a ready-made answer to that question.

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So here it is:

We can generally split our development work into 3 types, which I will call Project development, Help desk & Internal development.

Project development refers mainly to the process of building websites from designs produced by our designers. This is a major stage of a project and is usually given to a developer as their main job. Depending on the size of the project, the developer could be kept busy for about 2 weeks – 4 months. Lesley Hays, Bluewire’s head developer, will normally develop the larger projects, while the medium-sized projects are often developed off-site by contractors, and smaller projects are often treated as Help desk type jobs.

The Help desk is currently manned by Sam and me, and between us we take care of Updates & Support, and the aforementioned smaller projects. Updates & Support in a nutshell is making changes to a client’s website or helping to resolve any problems that a client may be experiencing. We are constantly monitoring our Help desk inbox to make sure that we keep on top of our clients’ requests. Where possible, we try to resolve every case within a day or two.
So a typical day on the Help desk could be spent:

Uploading new images, documents or videos to a website

Adding a new page or updating the copy on an existing page

Developing, testing and/or sending an EDM

Giving phone support for client with email problems

Training clients to use their website or CMS backend

Working on assigned projects

Bluewire Media places great value on continuously improving and growing to better serve our clients. In that vein, Bluewire developers are constantly working on Internal development. We meet monthly to discuss ways to keep our skills sharp and our systems and methods up to date.

So there it is – that’s what we do. A job description for a Bluewire Media developer that I can rattle off to the next person I meet at the shops. If you like the sound of being a Bluewire Media developer, call 1300 259 394 or apply online.

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About Nic Peck

Nic Peck is part of Bluewire’s almuni and was a web developer on the Help Desk from 2009-2010. He then accepted a role with our friends over at Orange Digital.