Angela Logovik, Author at Bluewire Media

Angela Logovik holds down the Team Support role which covers quality management and resource co-ordination, as well as being responsible for office management, record keeping, invoicing and HR. Ange is responsible for the implementation and continual maintenance and update of the company’s international quality standard ISO9001.

Understandably, her native genius is the tag, ‘supportive organiser’, but Angela is not only the hub of the office: she’s a valued member of the Bluewire team, bakes the amazing edibles that appear on Bluewire Media’s handmade ‘thank you’ cards, and keeps everything running smoothly and cheerfully.

If you apply for a job with Bluewire, expect to be contacted by Angela.

Blog posts by Angela

Posted on Dec 5, 2013 by Angela Logovik

The journey to a useful intranet [Part 2] – Quality Management

In my previous blog post The journey to a useful intranet [part 1] I very spoke briefly about our Quality Assurance certification and how we have used the Bluewire Wiki (intranet) to meet certain requirements. As the Quality Manager at Bluewire, I wanted to share my experience and how we have integrated these mandatory requirements into our existing wiki.

Initially our quality manual was a 20 page PDF document on the server that no one ever read (as often happens with these types of documents). It meant that a majority of the information was there because it had to be and really didn’t add any value to the business, team or overall customer satisfaction which is the entire point of it’s existence.…

Posted on Oct 24, 2013 by Angela Logovik

The journey to a useful intranet [Part 1]

One of the great things about working at Bluewire is our ability to document things. And it’s not just those of us in admin… it’s the entire team across all disciplines and levels, HR through to development.

The ‘Bluewire Wiki’, as it’s fondly referred to, has gone through a couple of incarnations and now holds everything from how-to articles (document scanning, ordering stationery, design guidelines, testing procedures, ) to policy (Quality Manual, HR Manual). I can’t tell you how many articles we have now… there are too many to count. The good thing is it continues to grow!…

Posted on Apr 3, 2012 by Angela Logovik

The Importance of Checklists

Isn’t it frustrating when you are doing something that you’ve done a hundred times before and still you manage to forget an important step? I’m the first to put my hand up for this, it’s frustrating and in some cases may even cause harm.

It was such a relief to discover that I’m not alone! I’ve just finished reading The Checklist Manefesto by Atul Gawande and I’m really excited to start putting some of what I’ve learned into practice.

I’m already a big believer in checklists. At home I have a constant shopping list on the go and a reminder of what we need to purchase the next time we head to Bunnings.…

Posted on Dec 5, 2011 by Angela Logovik

I’m married…how do I change my name on Facebook and LinkedIn?

Has your name changed? Mine has.

After walking down the aisle in September, I’ve just started the massive task of changing my name everywhere. I’m sure most women (like me) don’t realise how big this task will be until they actually start the process. Bank accounts, phone, electricity, drivers licence….the list goes on.

But, these days we also have social media to deal with. How on earth do you change your name on Facebook and LinkedIn? I’ve just figured a couple of these things out and have some basic steps below.…

Posted on May 17, 2011 by Angela Logovik

Department of Call Us if Another Offer’s on the Table

You may have read some of our other posts on customer service. Or, you may simply be looking for ideas to set yourself apart from everyone else.

Here is a recent experience I had with an industry who aren’t usually known for stepping outside the box when it comes to customer service…

We all know how expensive electricity is becoming and you have probably been exposed to several electricity suppliers trying to vie for your business by offering a better deal.

I normally only receive bills from my supplier, until the recent letter and personal business card I received from Origin Energy.…

Posted on Dec 23, 2009 by Angela Logovik

A few moments with Lesley Hays….

Among your many talents (development, shopping, hula hooping to name a few) you’re also responsible for writing a majority of resource manuals for clients and internal process guidelines for Bluewire Media staff. One might say that you are our unofficial technical writer…

Where do you begin when first writing a reference manual?
As with any writing, it helps to start with general information and gradually become more specific.

In the case of a reference manual, I’d start with basic contact information for support, log in details, and an overview of the system to provide the user with a very basic starting point.…

Posted on Aug 14, 2009 by Angela Logovik

Just one click

Stefan Sojka in his recent article ‘Just one click?’ for Nett Magazine really hit home when he said

‘If that click doesn’t do what it is supposed to, I react like a two year old who has let go of their helium balloon….’

Unless you are someone who is seriously involved with the technology it can be easy to overlook how much happens ‘behind the scenes’ of a simple click on a website.

Stefan goes on to give a blow by blow of what happens when you click the purchase button on a shopping cart.…

Posted on Jun 25, 2009 by Angela Logovik

Outstanding Achievement!

A big congratulations to the team at CumminsNitro!

They have just been awarded 2 Grand Prix awards at the Cannes Lions 2009 56th International Advertising Festival for their ‘Best Job in the World’ campaign.

For those of you who have been living under a rock and managed to miss the publicity that surrounded this very successful campaign, head to the Cannes Lions 2009 website to check out their awards for Public Relations and Direct Marketing.

Great job guys!…

Posted on Mar 5, 2009 by Angela Logovik

Please just take my money!

Everywhere you look at the moment people are talking about usability – making tasks easier for your users and/or clients. Whether people contact you by phone, internet or visit you directly, they want to do things in the easiest and fastest way possible.

Keeping this in mind, I am still reeling from an experience that I had with one of our suppliers this week. For an unknown reason we had an outstanding invoice so I contacted them by telephone to make a payment.

Problem #1
Billing enquiries has very cleverly been included as part of the technical support option in their automated telephone system.…

Posted on Feb 26, 2009 by Angela Logovik

Google Analytics

I would like to make a confession…..technology scares me [please don’t tell anyone here in the office]. We live in a time where we are surrounded by gadgets, social media, an overload of information and yet I am one of those people who like simple, easy to use things. Don’t get me wrong I think a lot of new gadgets and technologies are cool… just don’t ask me to use or explain them.

So, late last year when I was asked to prepare a presentation about Google Analytics I had my own little nervous breakdown.…

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