John DiJulius is the authority on customer service and this book, “What’s the Secret?”, proves it. If you’ve ever wondered why good service is so hard to find these days, why your employees don’t get it or why some companies seem to be able to charge whatever they like… you’ll find the answers in here!
Why I liked it
Throughout the book, it’s easy to understand how the information relates to your own company and how you could implement it yourself. Plus, it’s filled with graphs, lists and diagrams, which I love!…Continue Reading