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Download the:
Negative Comments Response Template (PDF)
How to respond to a fake negative comments.
If you suspect the reviewer is not a real customer (aka a fake reviewer), try this format:
“Hi _______, I can’t seem to find any record of you in our customer database. Can you please contact me on { email or phone number} with the details you used to purchase/sign up? Then I can find you in my system and I can resolve this issue for you.”
This format works out if they are a legit customer or not, and also makes it clear to other people that this negative reviewer may be a fake.
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