Updated on April 23rd, 2013
From the weekly Success Insights series: Lessons from our Client Success Programs
Everyone has experienced the locked-in contract they regretted later. It’s inevitable: your needs change over time or you discover that what looked right on paper isn’t as useful or practical as you thought.
We’ve always made a point of being flexible with our clients and when we started our Client Success Programs, our attitude was the same. But we’re discovering that striking a balance between a predictable scope and client-focused flexibility can be really hard!…
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