Everyone has experienced the locked-in contract they regretted later. It’s inevitable: your needs change over time or you discover that what looked right on paper isn’t as useful or practical as you thought.
We’ve always made a point of being flexible with our clients and when we started our Client Success Programs, our attitude was the same. But we’re discovering that striking a balance between a predictable scope and client-focused flexibility can be really hard!
Over the last 6 months, we’ve learnt some pretty valuable lessons about this from our Client Success Programs.…Continue Reading