The true story of implementing an Enterprise Resource Planning and Customer Relationship Management tool in a web design business and 7 steps to reduce the agony.
“It can do anything!”
“What was your question? Oh yep – definitely can do that, no problem.”
“I’ve been through your list – all achievable. Have I shown you how Massive Company X is doing it? You can be just like them.”
If you’re looking for a customer relationship management (CRM) tool or an enterprise resource planning (ERP) tool, then you might have had these discussions with the various products’ sales staff.…Continue Reading