Updated on March 1st, 2013
Same day response
You’ll receive a same day response for all updates between 9am and 5pm, Monday to Friday, so you’ll know when to expect them done.
If your updates are urgent, the Help Desk will do them immediately to offer you peace of mind (but twice the usual fees apply).
You get direct access to the people doing your work. Our staff are available via phone, email or in person, so you’re always in the loop!
You’ll get free access to a wealth of information designed to help you grow online. Think educational events, tools, email newsletters, blog posts, e-books and interviews.
We promise to talk rather than type
We always try to call first if we need a response or if there is a problem (although we don’t normally have problems). Phone calls will be followed by email for records; or an email might be sent containing details and data for perusal, and then a follow-up phone call made to discuss it.