WMTW 034: How to handle negative comments on social media [podcast]
How to handle negative comments on social media
Fear of what to do when you get a negative comment is the primary thing holding many people back from getting involved in social media.
Listen to this podcast to discover how to tackle this with confidence.
Follow the 6 levels in the Negative Comments Response Template
The 6 levels of comments;:
Level 1: positive comment
Level 2: neutral comment
Level 3: negative comment – respond
Level 4: negative comment – ignore
Level 5: negative comment – remove
Level 6: crisis comment
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