Negative Comments Response Template

Managing, handling and responding to crisis and negative comments in social media needs to be planned and documented.

Negative comments on social media

Responding to negative social media comments on Facebook, Twitter, Blogs, Google+ and LinkedIn is easy with this template. Be confident in all situations handling comments.

6 level classification system

Adapt this comment assessment system as your own. 1. positive  2. neutral 3. negative (respond) 4. negative (ignore) 5. negative (delete) 6. crisis.

Double-sided page (160 KB - PDF)

Print it out and keep it on your desk for easy reference and share it with your team.

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Feel Free To Share

If you find it useful, please feel free to blog about it, tweet it, link to it and share it with the world! 
The Negative Comments Response Template (for Social Media) is free and licensed under Creative Commons License, Attribution 3.0. This means you may edit or build upon the work and even use it commercially, but you must give the original author proper attribution. Thank you!

The requested attribution is a link to this Negative Comments Repsonse Template (for Social Media)
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About the authors

Adam Franklin and Toby Jenkins are the authors of Web Marketing That Works. They host an iTunes podcast and are the founders of the marketing firm Bluewire Media.  They are recognised entrepreneurs, bloggers and speakers, and have released over 37 free templates to an active marketing community of over 15,506 people.

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