Negative Comments Response Template (for Social Media)

Use this free template to document how you manage, handle and respond to crisis and negative comments in social media. 

Examples and sample responses for negative comments on social media

Responding to negative social media comments on Facebook, Twitter, Blogs, Google+ and LinkedIn is easy with this template. Be confident in all situations handling comments.

6 level classification system: Edit and adapt it.

Adapt this socia media template as you like. The types of social media comment are:
1. positive  2. neutral 3. negative (respond) 4. negative (ignore) 5. negative (delete) 6. crisis.

This will hep you decide if you should delete negative comments on social media.

Double-sided PDF Template (160 KB)

There is a blank side for you to fill out and an example side, with sample responses to situations.
Print it out and keep it on your desk for easy reference and share it with your team.

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The Negative Comments Response Template (for Social Media) is free and licensed under Creative Commons License, Attribution 3.0. This means you may edit or build upon the work and even use it commercially, but you must give the original author proper attribution. Thank you!

The requested attribution is a link to this Negative Comments Repsonse Template (for Social Media)
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About the authors

Adam Franklin and Toby Jenkins are the authors of Web Marketing That Works. They host an iTunes podcast and are the founders of the marketing firm Bluewire Media.  They are recognised entrepreneurs, bloggers and speakers, and have released over 37 free templates to an active marketing community of over 15,506 people.

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