Negative Comments Response Template
(for Social Media)

Use this free template to document how you react to trolls, handle bad reviews, respond to negative comments and manage a crisis and on social media.

Examples and sample responses for negative comments on social media
Responding to negative social media comments on Facebook, Twitter, Blogs, Instagram and LinkedIn is easy with this template. Be confident in all situations handling negative comments, managing trolls and crisis situations.

6 Level Classification System: Edit and adapt it.
Adapt this socia media template as you like for all the types of social media comments.

This will hep you decide if you should respond, block, ignore or delete negative comments on social media.

Double-sided template (PDF - 160 KB)
There is a blank side for you to fill out and an example side, with sample responses to situations. Print it out and keep it on your desk for easy reference and share it with your team.

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One of Bluewire Media's famous marketing templates.

Inspired by one of the 33 free marketing templates from our bestselling book,  Web Marketing That Works.  

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If you find it useful, please feel free to blog about it, tweet it, link to it and share it with the world! 

The Negative Comments Response Template is free and licensed under Creative Commons License, Attribution 3.0. This means you may edit or build upon the work and even use it commercially, but you must give the original author proper attribution. Thank you!

The requested attribution is a link to this Negative Comments Response Template page at

About Adam Franklin

Adam Franklin is the bestselling author of Web Marketing That Works. He is an international social media speaker and CEO of Bluewire Media. 

His blog was Australia’s #1 Business Blog and his podcast was #9 on the top marketing podcasts in Entrepreneur magazine. His work has featured in Forbes, Entrepreneur, The Australian, Sydney Morning Herald, Huffington Post and iTunes.

He's known for his popular marketing templates which have been used by hundreds of thousands of businesses worldwide and his weekly ‘Bluewire News’ email goes out to over 33,303 readers.

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Creative Commons Licence, Attribution 3.0
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