1. Who we are and how to reach us
Bluewire Media Pty Ltd, ABN 45 115 735 192, of 42 Bokarina Boulevard, Bokarina, Queensland 4575. Contact adam.franklin@bluewiremedia.com.au.
2. Prices and payment
All prices are in Australian dollars unless stated otherwise. GST applies to Australian customers. Where a price is quoted excluding GST, that is stated at the point of sale.
Payment is made through Stripe, ThriveCart or by direct invoice through Xero. Recurring engagements are billed monthly in advance unless your agreement says otherwise.
If an invoice remains unpaid past its due date, we may pause delivery until it is settled. We will always talk to you before we do.
3. Delivery
Digital products and courses. Access is delivered immediately, or within 24 hours at the latest, to the email address you provide at checkout. If it has not arrived, check your spam folder and then email us.
Coaching and advisory. Delivered in line with your agreement, through scheduled sessions, group sessions and between-session access as set out in that agreement.
Events, workshops and masterclasses. Delivered on the advertised date. Joining details are sent to your registered email address ahead of the event.
Keynotes and corporate training. Delivered on the date and terms set out in the speaking or training agreement for that engagement.
4. Refunds and cancellations
Different offers have different terms. The terms for your specific purchase are set out at the point of sale or in your agreement. As a general position:
Coaching and advisory partnerships. Our flagship advisory partnership carries a 60-day "Love It or Leave It" guarantee. If it is not the right fit within the first 60 days, you can step away with no friction and no argument. After 60 days, the term of your agreement applies.
Public events, workshops and masterclasses. Cancel more than 14 days before the event and you get a full refund. Inside 14 days, you can transfer your place to a future event or send someone else in your place. We do not refund for non-attendance.
Digital products and courses. These are delivered instantly. Refund terms vary by product and are stated on the sales page and at checkout for each one. If nothing is stated, email us and we will sort out something fair.
Keynotes and corporate training. Cancellation and postponement terms are set out in the individual speaking agreement.
If we cancel. If we cancel or postpone something you have paid for, you can choose a full refund or a transfer to the rescheduled date.
None of this limits your rights under the Australian Consumer Law. See section 8.
5. Your obligations
When you use our services you agree to:
- Give us accurate information
- Keep your login details to yourself and not share access to paid programs, courses or communities
- Treat other participants in group settings with respect
- Not record, copy or redistribute our sessions, paid materials or community discussions without our written permission
We may suspend or end access, without refund, where someone shares paid access, harasses other participants, or repeatedly breaches these terms.
6. Intellectual property
What stays ours. Our frameworks, methodologies, paid course content, downloadable templates, slides, workbooks, recordings and program materials remain the intellectual property of Bluewire Media Pty Ltd. This includes our named frameworks and trade marks. Buying access to a program gives you a personal, non-transferable licence to use the materials in your own business. It does not give you the right to teach them, resell them, or repackage them as your own.
Our blog, free to use with credit. Everything published on our blog is made available under a Creative Commons Attribution 4.0 International licence. You are free to share it, quote it, translate it and build on it, including commercially, as long as you credit Bluewire Media and link back to the original post. We would rather our ideas travelled than sat behind a wall.
This licence covers blog posts only. It does not cover our downloadable templates, our paid course and program materials, our logos and trade marks, or photographs and images where someone else holds the rights.
What stays yours. Anything you bring into an engagement, and the business information you share with us, remains yours. We claim no ownership over your material, your data or the systems we help you build inside your own accounts.
7. Confidentiality
What is discussed in a coaching or advisory engagement stays between us. We will not disclose your confidential business information to anyone outside our team without your permission, other than where the law requires it.
Where we would like to use your results or your story publicly, in a case study, a testimonial or from stage, we will ask you first.
8. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
For a major failure you are entitled to a replacement or a refund, and to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem fixed within a reasonable time.
9. Advice, results and limitation of liability
Our content and our advisory work are general and strategic in nature. They are not legal, financial, tax, medical or other professional advice, and you should get your own advice before acting where the stakes warrant it.
We do not guarantee any particular business result, revenue figure or outcome. Any results, case studies or testimonials we share are real and reported by the people named, and are not a promise of what you will achieve.
To the extent permitted by law, and subject to section 8, our total liability arising out of any engagement is limited to the amount you have paid us for that engagement in the 12 months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost opportunity.
10. Third party tools and links
Our work often involves third party software. We are not responsible for the availability, performance, pricing or terms of tools we recommend or that you choose to use. Where we hold an affiliate relationship with a provider, or where a post is paid for, that is disclosed on our Disclosure page and on the post itself.
Links from our site to other sites are provided for convenience. We do not control them and are not responsible for their content.
11. Comments on our blog
You are welcome to comment. Keep it civil and on topic. We moderate comments and we remove spam, abuse and anything defamatory. By posting a comment you give us permission to publish it alongside the post. You remain responsible for what you write.
12. Privacy
How we handle your personal information is set out in our Privacy Policy.
13. Changes to these terms
We may update these terms. The effective date at the top shows when the current version took effect. Changes do not apply retrospectively to an engagement already underway.
14. Governing law
These terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland.
15. Questions
Email adam.franklin@bluewiremedia.com.au.