One of the most common questions I am asked at presentations and workshops is “how do I deal with negative comments on social media?”
After telling a few stories about both good and bad ways of dealing with negative comments, I usually paint a hypothetical situation and let the audience members debate it in small groups and then de-brief at the end. Each group often takes a slightly different approach and they are all very valid.
The 2 most common responses I hear and advocate are:
1. Personally contact the person who left the negative comment and “show you care”.…